With web-based functions as an embedded element, visitors simply “Click to Chat”, which can be extended to include immediate Identification and Verification (IDV) fields through a web form. Greetings and subsequent replies may be automated based on business rules, with interaction routing using skills-based operations. With media-rich interactions, URL’s, graphics and 2-way document pushes may be included within a JODO Chat interaction. With AutoFill, Templates, and Auto-Responders, JODO Chat arms your resources with the means to operate quickly and succinctly.
- Use Auto-Responses to keep the conversation flowing.
- Deploy Chat Bots for Agent-less interactions.
- Integrate with your local CRM solutions.
- Chat in the language of your visitors.
- Share documents, media, and forms in real-time.
- Move seamlessly between Chat, Voice, and Video.
- Integrate your Chat module with Social Media channels.
- Offer your customers a Chat transcript via Email.