Avhan is a software product company with over 18 years of experience, creating Contact Center technology applications (PaaS), Cloud Unified Communication Framework (UCaaS) for Digital business.
Our current focus is in developing Cloud Unified communications with WebRTC platform for better customer experience delivery in our ‘connected’ business world.
We believe in powering business resources with the information required to intelligently manage customer service, revenue generation, and operational efficiency. Our platforms easily integrate with CRM,ERP, HRMS and other 3rd party business applications.
We have been catering to large installations in Enterprise and BPO industry in India, Sri Lanka, UK, Nigeria, Middle East etc..
Our platforms allow self-service and Agent-assisted service delivery. We have vast experience in delivering innovative technologies such as Automatic speech recognition, text to speech, NLP, SIP etc. and have created extremely powerful solutions for our customers.
We offer an integrated communication layer across multiple communication channels such as Voice / VoIP, Chat, Email, SMS, Social media.
Avhan has a history of innovations:
- One of the first Indian IT Software product company
- 1st SIP / VoIP based contact center technology platform from Asia
- 1st Visual Call Flow Designer Application from India
- 1st Automated Speech Recognition (ASR) deployment for multiple Indian languages in India
- Text To Speech (TTS) solutions for leading banks and enterprises in India
- Largest SIP based dialer for NGN network in a TELCO