Avhan is a software product company with over 14 years experience in creating Unified Communication Platform and SaaS Development.
We develop Cloud-ready communications and integrated or hybrid real-time communications platforms for better customer experience. We create platforms and products for companies to enhance customer experiences, communication channels, interactions, workflows, and processes. We believe in empowering businesses with the information required to intelligently manage customer service, revenue generation, and operational efficiency.
Our platforms create self-service delivery and Agent-assisted service delivery across multiple geographies, via a single (cloud) technology platform. Additionally, we cater to multiple business processes within an organization through private or hybrid cloud solutions. We offer an integrated communication layer across multiple communication channels such as Voice / VoIP, Chat, Email, SMS, Social media. Our platforms also support multiple interaction channels such as website/portal integrations, Click to Call, Missed Call, Survey / Feedback, SMS automation and many others!
We have been catering to large installations in Enterprise and the Business Process Outsourcing (BPO) industry in India, Sri Lanka, UK, Nigeria, etc.
We have a vast experience in delivering innovative technologies such as automatic speech recognition (ASR), text to speech (TTS), natural language processing (NLP), IP voice protocols (SIP) etc. – and we have created many extremely powerful solutions for our clients and their customers.